Apex, NC: TIPPER TIE released its new website on August 6, 2016. The mobile-friendly site (www.tippertie.com) is the first of several new initiatives to enhance service and support for customers with TIPPER TIE equipment.
ONLINE PRODUCT SUPPORT
Featured on each product page is a new Support section, where customers with a website account have instant access to a range of support materials including operation manuals, parts catalogs, training videos and product announcements. Customers can also request technical support using the website.
The next release of the website, due in October, will include the launch of a Customer Portal. Logged-in customers will have access to order status including estimated ship dates for in-house orders, and tracking information for orders that have shipped.
QR CODES ON MACHINES
Also starting in October, TIPPER TIE will begin to implement QR codes on the touch-screen of their machines. The QR code will allow operators or production managers instant access to support materials for that machine. As with the website, customers must first have an account.
Marketing Manager Shelly Ryder explains, “One thing is clear from the voice of our customers: satisfaction goes far beyond the initial machine sale. It’s all about service. We’re leveraging the latest technology to allow self-serve product support and order information whenever our customers need it. It’s one step toward our vision of providing world-class service in support of our clipping business.”
Additional features of the website include Companion Equipment links for easy access to accessories and related machinery, as well as case studies that highlight a “Solution that Works” for satisfied customers around the world.
For more information, contact: Shelly Ryder, Marketing Manager, email@example.com, +1 919 362 8811 x317